To create a seamless experience for passengers and officers by improving security, reducing wait times, and minimizing delays caused by prohibited items and confusion over checkpoint procedures.
Reimagining A More Seamless Airport Security Checkpoint Experience.
Shaping the future of airport security
MY ROLE
Traveler Research
Graphic Design
UI UX Design
Prototyping
Usability Testing
Graphic Design
UI UX Design
Prototyping
Usability Testing
TEAM
SCADpro Design Studio
1 Project Leads
1 Project Manager
2 Research Lead
12 UXRs and Designers
1 Project Leads
1 Project Manager
2 Research Lead
12 UXRs and Designers
TIMELINE
10 weeks / Sep - Dec 2024
TOOL
Figma
Adobe Photoshop
Adobe Illustrator
Adobe Photoshop
Adobe Illustrator
Project Overview
Vision
Objective
Design and develop proof of concepts (POC) that showcase innovative approaches for the airport security checkpoint to deliver a smoother passenger experience, ultimately enhancing security, reducing wait times, and improving overall customer satisfaction.
Scope
We began by identifying the problem through various research methodologies in order to understand current processes, factors, and causes of delays. This helped guideus in generating and prioritizing ideas by assessing their value to customers and stakeholders.
Due to NDA restrictions, the design process and final solution for this project cannot be shared publicly.
If you're interested in viewing the full case study, feel free to contact me!
My Contribution
1. I improved the airport signage system to make navigation clearer and more accessible and created a scalable officer name tag system with a pin library, and redesigned the existing app to include new features for enhanced functionality.
2. On a macro level, I executed the tasks such as defining the painpoint of the current traveler group, doing user survey, user interview, synthesized insghts from research and conducting usability testing.
3. Also, collaborated with a cross-functional team, including fellow designers, Deloitte clients, and SCADamp coaches, to refine the experience strategy and ensure alignment with user needs and project goals.
2. On a macro level, I executed the tasks such as defining the painpoint of the current traveler group, doing user survey, user interview, synthesized insghts from research and conducting usability testing.
3. Also, collaborated with a cross-functional team, including fellow designers, Deloitte clients, and SCADamp coaches, to refine the experience strategy and ensure alignment with user needs and project goals.
Problem Statement
How might we reimagine the airport security checkpoint experience of the future to provide a more seamless and frictionless traveler and Transportation Security Officer experience while maintaining the security posture and providing effective next gen education and information around the checkpoint?
Project Impact
Some lessons I learned
In the end
Thanks to all for paving the way to a truly memorable journey
Thank you! :)
